Privacy & Cookies

Our promise:

We will always keep your data safe. The following will tell you what we collect, what we do with it and why.

How we collect Data

We collect Data in the following ways:

  1. data is given to us by you, and
  2. data is collected automatically

We automatically collect some information about your visit to the Website. This information helps us to make improvements to the Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Keeping data secure

We will use technical and organisational measures to safeguard your Data, for example:
a) access to your account is controlled by a password and a user name that is unique to you
b) we secure your Data on our secure servers

What Personal Data We Collect

We only collect the information we need to process your purchase which is as follows:

  • Your Name
  • Your Delivery Address
  • Your Phone Number/s
  • Your Email Address

We keep this data in a secure environment which can only be accessed by authorised persons.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Payment Details

Chutchie Loves’ does not hold any credit/debit card details as we do not see or receive these at any point of the transaction. All payments are done through a secure payment gateway.

Contact forms

When you use our Contact Form, we collect the following data:

  • Your name (so we can identify you)
  • Your email address (so we can reply to your enquiry)
  • The subject of your enquiry
  • The content-body of your enquiry

This data will be securely uploaded to our servers and stored. The data will only be available to our company and will only be used by authorised members of the company for the purpose of replying to your enquiry. The data will be stored indefinitely but you may ask, at any time, to see the data we have stored about you and to request its removal. If you request removal of your data we shall comply with your request and remove all such data except any that we are required to keep for legal purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

By using and browsing our website ‘Chutchie Loves’ you consent to cookies being used in accordance with our policy. If you do not consent you must disable cookies or refrain from using the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We will use a third-party organisation, specifically Google, to maintain our web site analytics. We do this for our legitimate business interests (to help us to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). The data is anonymised and cannot be traced back to an individual or user.

Who we share your data with

We may contact you to inform you about special offers, if you do not wish to receive this information, please inform us by going to the Contact Us page to send a message.

We guarantee we will not pass on your details to any other company and all information is collected in accordance with the data protection act 2018.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. This is a dynamic process and no data you share with us is then stored by the service.