FAQ’s

Personal Information

How is my personal information used?

We collect information, your name, address, email address to enable us to process your order and provide you with the best service possible. This information is held securely and is not provided to any third party. We also do not see any of your payment information, Please visit the Privacy Policy page for more details.

Payments

What cards can I use to make a payment?

We use PayPal to process all payments, they accept all major credit and debit cards. If paying by card, follow the instructions as a guest on PayPal or follow instructions to use your PayPal account.

PayPal

All payments are checked by our online security partner PayPal. When you make a payment online, credit card numbers are encrypted. We at Chutchie Loves never see any payment details, we only see whether your payment has been authorised. No card details are stored on our systems.

Issues

I am having technical issues on your website, who should I contact?

We apologise for the inconvenience it may have caused for your shopping journey, please contact us as soon as possible by sending a message on the Contact Us page, we will endeavour to sort the issue out as soon as possible.

I am having issues with making a payment, who should I contact?

We apologise for the inconvenience it may have caused for your shopping journey, please contact us as soon as possible by sending a message on the Contact Us page, we will endeavour to sort the issue out as soon as possible.

Orders

How do I place an order?

When you are on the product page, first select the options e.g. colour, size, style, yarn, and select the quantity you desire, click on ‘Add to Basket’ when you have finished shopping, click on the shopping cart icon to the top right of your screen to take you to your basket or the checkout. On the checkout page, complete the relevant fields with your details, check all details thoroughly, select you have read and agreed to the terms and conditions of the website, click on the ‘Proceed to PayPal’ button.

How do I create an account?

You can create an account once you have added items to your shopping basket and clicked through to the checkout, there is an option to create an account under the billing information, you will then receive an email with the login instructions.

Do I need an account to place an order?

No, you can make a purchase as a guest, however if you would like to keep track of your orders and create a wish list you will need to open an account.

When will my order arrive?

We aim to process and send out all orders (subject to availability) between 1-3 business working days. Royal Mail will then take between 1-3 business working days to deliver. Please visit the Shipping and Delivery page for more details.

Offers

Chutchie Loves offer 10% off your first order, once you have added items to your basket the 10% will be automatically deducted from your total. This offer excludes all  sale items and cannot be used with any other coupons.

Sizing

Where do I find a size guide?

The sizing for each product may vary slightly, therefore you will find the sizing information on each product page under the description.

Returns

Do you accept returns?

We accept returns if notified within 14 days of receiving your purchase, please visit the Returns Policy for more details.

Shipping and Delivery

What are the shipping costs?

Shipping is FREE to a UK delivery address on all items, there will be a variable charge for the Rest of the World, please visit the Shipping and Delivery page for more details.

Do you deliver outside of the UK?

Yes we deliver to the Rest of the World, if you don’t see your country listed at the checkout, please send us a message by going to the Contact Us page.